Reporting problems to the INTEGRAL help desk

For an efficient trouble-shooting, please include the following information in your E-mail to the help-desk mailto:inthelp@sciops.esa.intinthelp@sciops.esa.int.

1. the version of the OSA software package
2. the name and version of the operating system. Type uname -a to retrieve this information. Linux
   users should in addition provide the contents of file /proc/version.
3. the version of the OSA_IC package used
4. the version of the OSA_CAT package used
5. if you are having a problem running the test scripts:
   1. in the terminal window where the make test was run, execute the env or printenv command and provide the output to the ISDC.
   2. the contents of the following files make_test_failed.log or make_dircmp_failed.log depending on whether the `make test' or `make dircmp' failed.
6. if you are building the OSA software from the source code:
   1. the name and version of the compiler(s). For the GNU compilers, type `gcc -v' and `g++ -V'
   2. the name and version of the make program. Type `make -v' or `gmake -v' depending on the name of the GNU make on your system.